![]() You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Darkhold Games, 111 North Barron Street, Eaton OH 45320, United States ![]() ![]() If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the original purchaser will need to authorize our working with you for a return. ![]() Once the returned item is received, store credit will be applied to your account. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Darkhold Games, 111 North Barron Street, Eaton OH 45320, United States. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Exceptions are only for damage during delivery and claims for damages must be made within 24 hours of receipt of delivery. All orders placed are in GBP (£).Our policy All Sales are Final. Please note that if you try paying using a non-UK registered card, payment will be accepted or declined based on the information your bank ends SagePay - this does not apply for orders placed using PayPal. ![]() Orders placed for delivery to the European countries listed can be paid for using a UK registered debit or credit card. Please Note: Orders placed for delivery within the UK can only be paid for using a UK registered debit or credit card. We also deliver by air (some restrictions apply) to Afghanistan, Albania, Australia, Hong Kong, Japan and the USA. We are also able to deliver to Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain and Sweden. We can deliver anywhere in the UK, excluding BFPO addresses. Excludes Scottish Isles & Highlands, Northern Ireland, Channel Islands, Isle of Man) £30 - Scottish Islands, Northern Ireland, Channel Isles, Scilly Isles and Isle of Man (Scottish Isles & Highlands, Northern Ireland, Channel Islands, Isle of Man) (Monday to Friday, excluding public holidays) (Excludes Scottish Isles & Highlands, Northern Ireland, Channel Islands, Isle of Man) ![]()
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